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Never underestimate the power of a kind word, a genuine smile, and a listening ear - they have the ability to change someone's entire day. - Sarah Johnson Never underestimate the power of a kind word, a genuine smile, and a listening ear - they have the ability to change someone's entire day. - Sarah Johnson Never underestimate the power of a kind word, a genuine smile, and a listening ear - they have the ability to change someone's entire day. - Sarah Johnson