Quotes by Phil Crosby

• Slowness to change usually means fear of the new.
• Successful people breed success.
• The audience only pays attention as long as you know where you are going.
• The great discoveries are usually obvious.
• Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
• We can spend our whole lives underachieving.
• You have to lead people gently toward what they already know is right.
• Eliminating what is not wanted or needed is profitable in itself.
• Selecting the right person for the right job is the largest part of coaching.
• You don't have to be noisy to be effective.
• A rule to live by: I won't use anything I can't explain in five minutes.
• Quality has to be caused, not controlled.
• No one can remember more than three points.
• Making a wrong decision is understandable. Refusing to search continually for learning is not.
• In a true zero-defects approach, there are no unimportant items.
• If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
• Change should be a friend. It should happen by plan, not by accident.
• Being convinced one knows the whole story is the surest way to fail.
• Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.