Quotes by W. Deming

• Quality is everyone's responsibility.
• You should not ask questions without knowledge.
• You can not define being exactly on time.
• Whenever there is fear, you will get wrong figures.
• When a system is stable, telling the worker about mistakes is only tampering.
• We are here to make another world.
• The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
• The emphasis should be on why we do a job.
• Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
• Learning is not compulsory... neither is survival.
• Lack of knowledge... that is the problem.
• It is not necessary to change. Survival is not mandatory.
• Eliminate numerical quotas, including Management by Objectives.
• It is not enough to do your best; you must know what to do, and then do your best.
• Innovation comes from the producer - not from the customer.
• If you do not know how to ask the right question, you discover nothing.
• If you can't describe what you are doing as a process, you don't know what you're doing.
• Hold everybody accountable? Ridiculous!
• The result of long-term relationships is better and better quality, and lower and lower costs.
• All anyone asks for is a chance to work with pride.
• Any manager can do well in an expanding market.
• Rational behavior requires theory. Reactive behavior requires only reflex action.