Meaning: The quote "The guy who knows about computers is the last person you want to have creating documentation for people who don't understand computers" by Adam Osborne, highlights the importance of effective communication and understanding the audience when creating technical documentation. Adam Osborne was a prominent figure in the early personal computer industry, known for founding the Osborne Computer Corporation and creating the first commercially successful portable computer. His quote reflects the challenges that arise when individuals with extensive technical knowledge attempt to communicate with those who lack a similar level of expertise.

Technical documentation plays a crucial role in providing users with the information they need to understand and utilize a product or system effectively. However, the effectiveness of documentation is heavily dependent on the ability of the creator to communicate complex technical concepts in a clear and understandable manner. This is where the significance of understanding the audience comes into play.

When a person with extensive knowledge of computers is tasked with creating documentation for individuals who have limited or no understanding of computers, there is a risk of using technical jargon, assuming prior knowledge, or failing to provide sufficient context. This can result in documentation that is confusing, intimidating, and ultimately unhelpful for the intended audience. Therefore, the quote emphasizes that technical expertise alone does not necessarily equate to the ability to create effective documentation.

Furthermore, it suggests that the best documentation for non-technical users is often produced by individuals who possess a strong understanding of both the technical aspects of a system and the needs and perspectives of the end users. This requires a balance of technical expertise and the ability to empathize with and relate to the experiences of those who may be less familiar with the subject matter.

In practical terms, this quote serves as a reminder for companies and technical writers to invest in creating documentation that is user-centric and accessible. It encourages the involvement of individuals who can bridge the gap between technical complexity and user comprehension, such as technical writers, user experience designers, or subject matter experts with a knack for clear communication.

From a broader perspective, the quote also underscores the broader issue of effective communication in the technology industry. It highlights the importance of clear and accessible communication not only in documentation but also in areas such as user interface design, customer support, and technical training. By recognizing the limitations of technical expertise alone in reaching diverse audiences, the quote advocates for a more inclusive and user-focused approach to technology and its associated documentation and communication.

In conclusion, Adam Osborne's quote serves as a poignant reminder of the importance of understanding the audience when creating technical documentation. It emphasizes the need for clear and accessible communication, especially when addressing non-technical users. By acknowledging the limitations of technical expertise in effective communication, the quote encourages a more user-centric approach to documentation and communication within the technology industry.