Meaning: The quote "And the greeter is what sets the tone for this company and I've been on TV a little bit this morning" by Lee Scott encompasses the significance of the role of a greeter in a business setting. Lee Scott, a prominent businessman, emphasizes the impact of the initial interaction with a greeter on the overall impression of a company. This quote underscores the idea that the first point of contact with a customer sets the tone for their entire experience with the company. It places emphasis on the role of the greeter as an ambassador for the company, representing its values and culture from the very beginning of the customer's journey.

The role of a greeter in a business context is pivotal as it serves as the initial point of contact for customers, visitors, and employees. The demeanor, professionalism, and warmth of the greeter can significantly influence the perception of the company. A friendly and welcoming greeter can create a positive first impression, while an indifferent or unfriendly greeter can leave a lasting negative impact on the visitor's perception of the company.

In the world of retail, the concept of a greeter has been popularized by companies such as Walmart, where the greeter serves as a welcoming presence at the entrance of the store. However, the concept of a greeter extends beyond the retail sector and is relevant to various businesses, including corporate offices, hospitality industry, healthcare facilities, and more.

The quote by Lee Scott also alludes to the idea that the greeter's impact extends beyond just the physical realm. The mention of being on TV in the quote suggests that the greeter's actions and demeanor can be showcased to a wider audience, potentially influencing the public's perception of the company. This highlights the idea that every interaction, no matter how small, has the potential to shape the reputation and image of the company, especially in today's interconnected world where experiences and opinions are shared and amplified through various media channels.

Furthermore, the quote underscores the significance of leadership and management in nurturing a culture where the role of the greeter is valued and upheld. It suggests that the company's leadership recognizes the pivotal role of the greeter and the impact of their interactions on the overall brand image and customer experience.

In conclusion, Lee Scott's quote encapsulates the profound impact of the greeter in setting the tone for a company. It emphasizes the importance of the initial interaction and the lasting impression it creates on customers and visitors. The quote serves as a reminder of the critical role that every individual within a company plays in shaping its reputation and overall success. It highlights the need for businesses to prioritize the training, empowerment, and recognition of greeters as ambassadors of their brand.