Quotes on Customer

Even if someone is already in your market space, ask yourself whether you can approach it from a different angle and thereby secure your own customer base.

Author: Benjamin Cohen

Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.

Author: Scott Cook

Innovation comes from the producer - not from the customer.

Author: W. Deming

The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.

Author: Peter Drucker

Right or wrong, the customer is always right.

Author: Marshall Field

If you make the customer a promise... make sure you deliver it.

Author: Merv Griffin

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Author: Sanjay Kumar

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

Author: Sanjay Kumar

Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?

Author: Sanjay Kumar

When you stop talking, you've lost your customer. When you turn your back, you've lost her.

Author: Estee Lauder

What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.

Author: Edna Millay

Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player.

Author: Donald Norman

Courteous treatment will make a customer a walking advertisement.

Author: James Penney

The well-satisfied customer will bring the repeat sale that counts.

Author: James Penney

I'd just like to be treated like a regular customer.

Author: Elvis Presley

As far as the customer is concerned, the interface is the product.

Author: Jef Raskin

Pager companies are very much looking to provide new services to help them regain some of their customer base.

Author: David Rose

You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.

Author: Alexander Stewart

When a customer enters my store, forget me. He is king.

Author: John Wanamaker

The first step in exceeding your customer's expectations is to know those expectations.

Author: Roy Williams