64 Quotes on Customer

• Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

  Author: Zig Ziglar

• The first step in exceeding your customer's expectations is to know those expectations.

  Author: Roy Williams

• The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

  Author: Thomas Watson

• When a customer enters my store, forget me. He is king.

  Author: John Wanamaker

• Any seeming deception in a statement is costly, not only in the expense of the advertising but in the detrimental effect produced upon the customer, who believes she has been misled.

  Author: John Wanamaker

• There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

  Author: Sam Walton

• You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.

  Author: Alexander Stewart

• There are a lot of people who touch the customer.

  Author: Roger Staubach

• At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return.

  Author: Roger Staubach

• Our new attitude is how can we put you in front of our customer.

  Author: Terry Semel

• Our customer base is not necessarily a leader, an early adopter.

  Author: Lee Scott

• Pager companies are very much looking to provide new services to help them regain some of their customer base.

  Author: David Rose

• And our size: The company this year is going to be close to $50 billion, so if that's the case and you can continue to grow that fast, I would rather put my energies to solving customer problems and growing our business than worrying about integrating and laying people off.

  Author: Kevin Rollins

• As far as the customer is concerned, the interface is the product.

  Author: Jef Raskin

• I'd just like to be treated like a regular customer.

  Author: Elvis Presley

• All business success rests on something labeled a sale, which at least momentarily weds company and customer.

  Author: Tom Peters

• I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.

  Author: James Penney

• The well-satisfied customer will bring the repeat sale that counts.

  Author: James Penney

• Courteous treatment will make a customer a walking advertisement.

  Author: James Penney

• It puts the provider in a situation of looking for ways to have someone else pick up a piece of the cost. As a result, every customer who has insurance ends up paying a 'hidden premium.' It simply adds to the health care cost burden.

  Author: David Obey

• Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player.

  Author: Donald Norman

• Like any small business owner, I experienced the pressures of building a company from the ground up - developing a business plan, balancing the books, meeting payroll and building a customer base.

  Author: Gavin Newsom

• What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.

  Author: Edna Millay

• This year I hope to introduce legislation that would require Power Administrations to list direct and indirect costs associated with ESA compliance as a line item on customer's power bills.

  Author: Cathy McMorris

• The golden rule for every business man is this: 'Put yourself in your customer's place.'

  Author: Orison Marden

• New Hampshire state government is a big customer for prescription drug companies. Just as businesses do, we should take advantage of the bargaining power we have as a big customer.

  Author: John Lynch

• There is one other business where the customer is always wrong and that's the media.

  Author: Rush Limbaugh

• People will buy anything that is 'one to a customer.'

  Author: Sinclair Lewis

• Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

  Author: Arthur Levitt

• A satisfied customer is the best business strategy of all.

  Author: Michael LeBoeuf

• When you stop talking, you've lost your customer. When you turn your back, you've lost her.

  Author: Estee Lauder

• So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.

  Author: Sanjay Kumar

• So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.

  Author: Sanjay Kumar

• So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass.

  Author: Sanjay Kumar

• Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?

  Author: Sanjay Kumar

• That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

  Author: Sanjay Kumar

• Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

  Author: Sanjay Kumar

• One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

  Author: Sanjay Kumar

• If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.

  Author: Ray Kroc

• Bargain... anything a customer thinks a store is losing money on.

  Author: Kin Hubbard

• We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.

  Author: Tony Hsieh

• If you make the customer a promise... make sure you deliver it.

  Author: Merv Griffin

• Because Microsoft seems to sometimes not trust customer choice, they salt XP with all these little gizmos and trap doors to get people to try Microsoft stuff. But the reality is that we're downloading more players than we ever have on a worldwide basis.

  Author: Rob Glaser

• Bobby and I went through some old questionnaires about customer requirements for languages, then we compiled a new one and sent it out to a few dozen people we knew.

  Author: James Frank

• It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

  Author: Henry Ford

• Right or wrong, the customer is always right.

  Author: Marshall Field

• Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.

  Author: Peter Drucker

• The purpose of a business is to create a customer.

  Author: Peter Drucker

• The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.

  Author: Peter Drucker

• Innovation comes from the producer - not from the customer.

  Author: W. Deming

• Our business is about technology, yes. But it's also about operations and customer relationships.

  Author: Michael Dell

• The interesting thing is when we design and architect a server, we don't design it for Windows or Linux, we design it for both. We don't really care, as long as we're selling the one the customer wants.

  Author: Michael Dell

• So I think instead of focusing on the competition, focus on the customer.

  Author: Scott Cook

• Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.

  Author: Scott Cook

• Even if someone is already in your market space, ask yourself whether you can approach it from a different angle and thereby secure your own customer base.

  Author: Benjamin Cohen

• As regards this country, in which protection has always to some extent existed, it is the best customer that England ever had, and our demands upon her grow most steadily and regularly under protection.

  Author: Henry Carey

• I talked about 12 to 18 months, and that's about reaffirming our foundation for sustained growth: getting the discipline back, getting the basics right, getting the customer focus back... so by the end of next year, I hope most of that's in place.

  Author: Jim Cantalupo

• You have got to have discipline and focus - on the customer and how you run the business.

  Author: Jim Cantalupo

• If you can't turn yourself into your customer, you probably shouldn't be in the ad writing business at all.

  Author: Leo Burnett

• We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live.

  Author: Arthur Blank

• Sam Walton's values are: treat the customer right, take care of your people, be honest in your dealings, pass savings along to the customer, keep things simple, think small, control costs and continuously improve operations.

  Author: Michael Bergdahl

• There's a battle between what the cook thinks is high art and what the customer just wants to eat.

  Author: Mario Batali

• The gun dealer is not only paying these two police officers, but more importantly, the gun dealer has said he will never again sell more than one gun to a customer. This is exactly what we're trying to get the gun industry across the country to do.

  Author: Michael Barnes

• No one bill will cure the problem of spam. It will take a combined effort of legislation, litigation, enforcement, customer education, and technology solutions.

  Author: David Baker

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